Rock Auto Reviews

Return Policy Overview

RockAuto allows returns of purchased parts within 30 days of receipt. To qualify for a refund, the part must be returned in its original packaging and must not be missing any pieces.

Non-Returnable Items

Certain items cannot be returned, including:

• Installed parts
• Modified parts
• Parts that were damaged during attempts to fit them
• Gift certificates
• Opened liquids (e.g., oil or paint)

Return Process

To initiate a return:

1. Visit the Order Status & Returns page.
2. Click on Arrange a Return/Report a Problem next to the relevant part.
3. Enter your email address or phone number and order number.
4. Specify the reason for the return from options like unwanted part, ill-fitting part, etc.

Shipping Costs

Typically, the customer is responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived defective
• The manufacturer confirmed catalog errors

Refund Process

Refunds are processed to the original payment method. If that method is no longer available, in-store credits may be issued. Refunds should appear within 2–3 business days after RockAuto receives the returned item.

Important Notes

• Returns must be packed in their original boxes; damaged boxes may result in non-refundability.
• For warranty claims, follow similar procedures through the Order Status & Returns page.

For any further inquiries or specific cases, refer directly to RockAuto's official resources.

Here are some of the top alternatives to RockAuto:

1. Advance Auto Parts: Offers a wide range of auto parts and accessories. Known for its reliability and active promotions.
2. PartsGeek: An online auto parts retailer with over 10 million products in stock. Offers up to 80% off the original MSRP prices.
3. Buy Auto Parts: A reputable company with over 30 years of experience in the auto parts industry.
4. OReillyAuto: Another popular alternative for auto parts.
5. AutoZone: A well-known brand in the auto parts industry.
6. SummitRacing: Offers a variety of auto parts and accessories.
7. CarParts: Known for its wide selection of auto parts.
8. Car Parts Discount: Offers discounted auto parts.
9. NAPA: A trusted name in the auto parts industry.
10. 1A Auto: Offers a wide range of auto parts and accessories.

These alternatives offer a variety of auto parts and accessories, competitive pricing, and reliable service. It's always a good idea to compare prices and check availability across different platforms to ensure getting the best deal. Remember, each platform may have its own return policy and shipping charges, so it's important to review these details before making a purchase.

To open an account on RockAuto.com, follow these steps:

1. Click the "Log In or Create Account" link in the upper-right corner of RockAuto.com.
2. Click the "Create Account" link.
3. Enter your email address and the security code as shown in the image.
4. Click "Submit".

Creating an account takes less than 5 minutes and provides a way to make ordering parts faster and managing past orders even easier. All past orders placed with the same email address will be automatically linked to the account. On the account page, users can also search orders by part category, vehicle, or other criteria to help locate a particular order or part.

RockAuto.com offers auto parts and body parts at warehouse prices, with a vast selection from over 300 manufacturers. Prices are competitive, and customers can benefit from special deals like savings on brake parts and filters & spark plugs. For example, a 2015 Jeep Wrangler Oil Filter Housing by Dorman is listed at $192.79, which is significantly lower compared to other auto parts stores. Shipping costs are added based on the actual cost of delivery, and there's an option to pay later in 4 interest-free payments on qualifying purchases. The website also provides a parts catalog for easy selection and an order status feature for tracking and support.

RockAuto.com is renowned for its comprehensive selection of auto parts for virtually every type of vehicle, from classic cars to the latest models. The platform is particularly popular for its engine parts, brake components, suspension kits, electrical systems, and much more. Customers appreciate the competitive pricing and the ability to find parts from trusted brands like MOOG, AC Delco, Timken, and SKF. Additionally, RockAuto.com is known for its user-friendly parts catalog and helpful customer service, offering support with parts research, fitment questions, and technical advice. The website's easy navigation and detailed product descriptions facilitate a convenient shopping experience. Moreover, the company often features promotions on essential items such as brake parts and filters & spark plugs, making it a go-to source for auto enthusiasts and professionals seeking quality parts at affordable prices.

RockAuto.com offers a variety of payment methods to accommodate customers' preferences. Shoppers can pay for their orders using major credit cards such as Visa, MasterCard, Discover, and American Express. The website also supports payments through PayPal, providing a secure and convenient way to complete transactions. For those who prefer to pay with cash, RockAuto.com has an option to pay at local retail stores like 7-Eleven, Casey’s General Store, or ACE Cash Express. This flexibility ensures that customers can choose the payment method that best suits their needs while shopping for auto parts.

RockAuto's return policy allows customers to return parts within 30 days of receipt. To be eligible for a refund, the part must not be missing any pieces and should be returned in its original packaging. For shipping, RockAuto arranges delivery on behalf of customers, offering discounted rates negotiated with carriers. Shipping rates are quoted in real-time for each shopping cart, and customers must use RockAuto's account for shipping. Typically, it takes 1-4 business days to ship orders, but this can vary based on factors like order size and shipping location. Customers not eligible for free shipping can generate a return shipping label on the website, though they will have to cover the shipping costs themselves. It's possible to choose a courier that is most accessible and affordable.

Popular brands available on RockAuto include Dorman, Mevotech, Beck/Arnley, Moog, Raybestos, and AC Delco. These brands are known for their quality auto parts and are trusted by many consumers and mechanics alike. Additionally, RockAuto offers parts from over 300 companies, ensuring a wide selection for various vehicle makes and models. Brands like Timken, SKF, and Mopar are also part of their extensive catalog, catering to a range of automotive repair and maintenance needs.