Rock Auto Reviews
(Rated by 1299 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.0
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy4.8
- Shipping & Delivery4.5
- Good Value5.0
- Price & Quality4.5
- Customer Service4.0
Recent Customer Reviews (9)
Antje Daecher
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Phoebe Little
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Angela Domingue
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Erik Furst
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Cherine Mensink
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Timothée Lebrun
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Youssef Lardinois
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Chapin Labrie
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Kevin Turner
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Payment Methods
Accepted Payment Options:
Prices for items on Rockauto.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Rock Auto credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Rock Auto Pros & Cons
Pros
1
Competitive Pricing: RockAuto is known for offering low prices on a wide range of auto parts, often cheaper than local auto parts stores.
2
Extensive Selection: The website features a vast inventory, with over a million different parts available for various vehicles.
3
No Markup for "Free" Shipping: Unlike many retailers, RockAuto does not inflate prices to cover shipping costs; instead, customers pay only the actual shipping fees.
4
Convenient Online Shopping: The platform allows customers to shop 24/7, making it easy to find and order parts from home.
CONS
1
Shipping Issues: There are reports of slow shipping times and complications when parts are sourced from multiple warehouses, leading to increased shipping costs.
2
Customer Service Challenges: Many users have experienced difficulties with customer service, especially regarding refunds for incorrect or damaged parts.
3
Risk of Incorrect Parts: Some customers have received parts that do not fit their vehicles, leading to additional costs and delays in repairs.
4
Return Process: The return process can be cumbersome, especially if items are received outside the 30-day return window or if the customer is unable to check parts immediately upon receipt.
Rock Auto Features and Benefits
Features
30-day Return Window
Allows customers to return parts within 30 days of receipt for a refund if in original packaging and complete
Competitive Pricing
Offers low prices on a wide range of auto parts, often cheaper than local auto parts stores and dealerships
Extensive Selection
Features a vast inventory with over a million different parts available for various vehicles
No Markup for Shipping
Does not inflate prices to cover shipping costs; customers pay only the actual shipping fees transparently
Convenient Online Shopping
Allows 24/7 shopping from home to easily find and order parts
Wide Range of Parts
Offers parts from over 300 manufacturers
Worldwide Shipping
Ships auto parts and body parts directly to customers' doors worldwide
Warehouse Prices
All parts offered at warehouse prices for cost savings
Easy to Use Website
Optimized for mobile and desktop, making it easy to browse and search for car parts
Buy Now, Pay Later
Pay in 4 interest-free payments on qualifying purchases
Discounted Shipping Rates
Negotiated rates with carriers, quoted in real-time
Fast Shipping
Typically 1-4 business days to ship orders
Promotions and Discounts
Occasionally offered to enhance savings
Quick Refunds
Processed within 2-3 business days after RockAuto receives the returned item
Straightforward Return Process
Initiate via Order Status & Returns page using email/phone and order number